Covid-19 Safety Protocol for Members



Updated July 2021

In order to allow us to keep our members and our staff safe, we need your cooperation as members in making sure you follow the guidelines we have put in place to keep the community safe. All the team at BodyWorksWest will be trained in new procedures to ensure everyone’s safety.

We recognise that there will be a large spectrum of Members views on what is necessary and safe, and what is not, but we ask you all for your understanding in helping us to implement this safety protocol. We cannot maintain a safe environment without your help and support in following these guidelines and we appreciate your understanding and taking appropriate actions when at BodyWorksWest.

Importance of not contracting and spreading the Virus

Every action taken in the following guidelines is intended to protect our staff and our members, prevent the virus spreading, protect people from becoming ill, save lives and protect the health services from becoming overburdened.

If at any moment you feel any of the following symptoms either before, during, or after time at BWW please contact reception by telephone, so we can guide you through what to do – DO NOT approach reception or a member of staff physically if you are exhibiting any of these symptoms.

COVID 19 – Symptoms

Please do not attempt to hide any of these symptoms our staff are here to help you and will advise you on what to do in order to help you and others!

High-Risk Persons

If you are in the high-risk category in line with government guidelines we recommend you stay home. To find out if you are high risk, please click here

Handwashing, Hand Sanitising and Hand Care

Staff and Members must:

Washing your hands regularly and using sanitising products will irritate your hands and can lead to cracks which will make them vulnerable to infection. Ensure you are moisturising your hands regularly, particularly after washing your hands to protect them from becoming too dry.


Enhanced disinfecting and cleaning around the Gym

We have teamed with CocoonO3 to implement a three-tiered approach to eliminating pathogens: Clean – Disinfect – Protect.


We have invested in a highly powerful cleaner and sanitiser, safe and harmless for staff and members: Tersano’s Lotus Pro cleaning system.

Tersano is an award-winning Canadian company that has developed a unique and sustainable way to clean. Its devices produce Stabilised Aqueous Ozone (SAO) on demand by infusing tap water with ozone and converting it into a powerful, naturally occurring cleaning solution.


Stabilised Aqueous Ozone has been approved by the leading global regulatory bodies and is widely used across multiple industry sectors by some of the world’s leading brands including, Google, Heathrow Airport, McDonalds, HSBC, Bank of America, Rolls Royce, Astra Zeneca and GSK as well as multiple education and care home settings.

Spray bottles filled with Stabilised Aqueous Ozone will be located in all areas across the Club. We kindly ask all members to spray and wipe surfaces before/after use and help us to keep the Club clean and safe for all members.


The quality of the air we breathe has a profound effect on health and wellbeing. In order to mitigate the risk from airborne transmission of the virus, we have invested in a new powerful UV air purification system, the Scarecrow. Designed using advanced technology, Scarecrow safely cleans and purifies the air by inhaling airborne contaminants from inside a room and eliminating harmful pathogens.

Firstly, it uses a hospital grade HEPA-13 filter to remove harmful pathogens. Then, within Scarecrow’s UV-C chamber, UV lamps destroy any remaining pathogens, viruses or bacteria. Once the air is cleaned, it is then released back into the room, offering consistently pure and unpolluted air.

Because the de-contamination process takes place inside the machine and the powerful UV-C lamps are encased inside a robust aluminium shell, it has been specifically designed to ensure it can be used in spaces filled with people. Air is disinfected at no risk to occupants in the room.

The Scarecrow is a powerful and easy way to mitigate the risk of airborne transmission of respiratory viruses. It creates a significantly safer environment for members and staff.

Scarecrow air disinfection and purifying units will be located in high risk areas which are the Cycle studio and Main studio.


Zoono is an antimicrobial sanitiser that coats and protects surfaces for up to 30 days. It is environmentally safe and non-corrosive and whilst completely gentle for humans, it is deadly for a wide range of viruses, bacteria, algae, fungi and mould.

Zoono’s Microbe shield surface sanitiser can be used on almost any surface including frequent touch points like door handles and taps. It will protect hard surfaces as well as materials and plastics. It not only eliminates viruses and bacteria but will also leave them protected for up to 30 days. It remains active even after routine cleaning.

Zoono currently is successfully used on transport systems, buildings, vehicles, shipping, homes and hospitals where there is a risk of infection – any environment looking to achieve a greater level of sanitisation can benefit from using Zoono.

Zoono technology has been developed as a next generation biocide to support routine cleaning activities. The sanitiser will be used in addition to Stabilised Aqueous Ozone to provide enhanced cleaning to all facilities across the Club by being applied every month to all high contact surfaces.


Additional measures as per the Government advice:

Facilities Affected

Protective Equipment

Masks will not be mandatory for Members, however, we strongly encourage you to wear one upon entering/leaving the Club, when waiting for a class and in all common areas; including changing rooms, reception and the lounge. A mask is not required nor recommended while exercising on the gym floor or in the studios.



Gym Floor

Changing Rooms

Swimming Pool

Pilates Reformer Studio

Main Studio

Spin Studio


Member DO’S 👍

Member DONT’S 👎

If a member of staff or member is showing symptoms

Following the guidance of what Public Health England, in the event a staff member or club member is showing signs of Coronavirus they must be immediately isolated from the rest of the members’ and team.

Always follow the guidance as stated above. If you are unsure on how to do something, how something works, or have any questions regarding general health and safety or something specific to Covid-19, please see the Club manager.