Question 1

How can I join Body Works West?

Accepted Answer

You can book a tour directly through our website, or simply walk in and a Sales Consultant will meet you at Reception to show you around and talk you through our membership options. If you’re ready to join, you can sign up straight away following your tour.

Question 2

How can I cancel my membership?

Accepted Answer

We require a full calendar month’s notice for membership cancellations, unless you have a prepaid membership.

To request a cancellation, please submit your request in writing directly to the Membership Department. Your cancellation will be processed in accordance with the terms of your membership agreement.

Question 3

Is my partner allowed to use my membership?

Accepted Answer

No, a membership registered under your name cannot be used by anyone else.

Question 4

I want to update my payment method for my membership payment, how can I do that?

Accepted Answer

You can update your payment method by contacting the Membership Department directly. The new payment method will take effect from the following month, unless your request is received before the applicable cut-off period.

Question 5

What if I need to update my personal details?

Accepted Answer

You can update your personal details at Reception or by contacting the Membership Department. Our team will be happy to assist you.

Question 6

How do I request a membership freeze?

Accepted Answer

All freeze requests must be submitted in writing to the Membership Department. Verbal requests are not accepted. Please provide at least 14 days’ notice, as freezes cannot be backdated and cannot begin before the date your request is received.

Question 7

How long can I freeze my membership for?

Accepted Answer

Voluntary freezes must be for 1, 2 or 3 whole months from the agreed start date. Freezes for individual days or weeks are not available. Members are entitled to a maximum of 3 months of voluntary freeze time per membership year, and unused allowance cannot be carried over. Your allowance resets at the start of each membership year.

Question 8

Is there a fee to freeze my membership?

Accepted Answer

Voluntary freezes are free for members who pay their annual membership upfront. Members paying by Direct Debit are charged £50 per month of freeze. Medical freezes due to illness or injury are free, with no set time limit, although a doctor’s note may be requested.

Question 9

Will my annual membership end date change if I freeze my membership?

Accepted Answer

Yes. Your membership end date will be extended by the duration of your approved freeze, ensuring you receive the full membership term you have paid for.

Question 10

Can I access the Club, attend classes or make bookings while my membership is frozen?

Accepted Answer

No. Access to the Club, classes and bookings is suspended throughout the freeze period. If you use the Club while your membership is frozen, your freeze will end from that date, and the full charge for the relevant partial month will still apply.

Question 11

Can I freeze my membership if I have outstanding payments?

Accepted Answer

No. All outstanding payments must be settled before a freeze can be applied. Your account must be up to date for your request to be processed.

Question 12

Can I request a medical freeze and are there any restrictions?

Accepted Answer

Yes. Medical freezes due to illness or injury are free and are not subject to a set time limit. The Club may request a doctor’s note to support your request. Medical freezes are separate from the 3 month voluntary freeze allowance.

Question 13

What should I bring for my first visit?

Accepted Answer

Nothing other than your workout gear. We provide towels at Reception and our changing rooms are stocked with shower gel, shampoo, conditioner and creams. You’re more than welcome to bring your own toiletries if you prefer.

Question 14

Is there an induction for new members?

Accepted Answer

Yes. We can book your initial assessment with a Fitness Advisor on your first day if you’d like. They’ll help you get familiar with the gym, answer any questions you may have and create a personalised workout plan with you to help you get the most from your membership.

Question 15

Can I try the club before joining?

Accepted Answer

No, we do not offer trial sessions or visits.

Question 16

How do I book classes?

Accepted Answer

Classes can be booked through the Body Works West app or directly at Reception.

Question 17

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice to cancel a class booking. This allows us to offer the space to someone on the waitlist.

Question 18

How do I cancel my class booking?

Accepted Answer

You can cancel your class through the Body Works West app or by speaking to our Reception team.

Question 19

How long in advance can I book?

Accepted Answer

Classes can be booked up to one week in advance.

Question 20

How can I share feedback on class timetable and/or instructor?

Accepted Answer

You can share your feedback with our Reception team, who will pass it on to management.

Question 21

How do I book a Pool visit?

Accepted Answer

You can book your pool visit through the Body Works West app or by enquiring at Reception.

Question 22

How far in advance can I book a Pool visit?

Accepted Answer

You can book your pool visit up to one week in advance.

Question 23

How many people are allowed in the pool for each time slot?

Accepted Answer

We allow up to 4 people in the pool at a time to ensure there is enough space for everyone to comfortably enjoy their swim.

Question 24

How do I book a personal trainer?

Accepted Answer

Simply provide your details to our team at Reception, and we’ll pass them on to the Fitness Manager, who will be in touch with you. They’ll match you with the most suitable Personal Trainer based on your goals and preferences.

You’ll receive a complimentary session with your Personal Trainer, giving you the opportunity to meet them, experience a session and ensure the partnership feels right before selecting a training package.

Question 25

Can I choose my own trainer?

Accepted Answer

Yes, we have a variety of Personal Trainers to choose from. A brochure with their profiles and details is available on request, or you can view their profiles on our website.

Question 26

I am not a Body Works West member, can I book a class in the Pilates Reformer studio?

Accepted Answer

Our Reformer Pilates classes are available to both members and non-members. Non-members can book classes directly through ClassPass.

Question 27

I have never done Pilates Reformer, what can I expect?

Accepted Answer

No experience is necessary. We offer different levels of Reformer classes to suit everyone. Our instructors will guide you through the exercises, help you feel comfortable and build your confidence as you progress.

Question 28

Do you offer one-on-one sessions for Pilates Reformer?

Accepted Answer

Yes, we offer one-on-one Pilates Reformer sessions. You can peak with our Group Exercise Manager directly, who can arrange this for you.

Question 29

How can I buy a Pilates Reformer class?

Accepted Answer

Reformer Pilates classes can be purchased through the Body Works West app or directly at Reception.

Question 30

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice to cancel a class booking. This allows us to offer the space to someone on the waitlist.

Question 31

How can I cancel my class booking?

Accepted Answer

You can cancel your class through the Body Works West app or by speaking to our Reception team.

Question 32

How can I share feedback on class timetable and/or instructor?

Accepted Answer

You can share your feedback with our Reception team, who will pass it on to management.

Question 33

How many guest passes do I get?

Accepted Answer

When you join, you’ll receive 5 complimentary guest passes, plus an additional complimentary guest pass on the last Sunday of every month. Guest passes are also available to purchase at Reception for £45 each.

Question 34

Can guest passes be used for classes?

Accepted Answer

Yes, guest passes can be used for classes. It’s always best to pre-book your class in advance to ensure availability.

Question 35

Do I get a reward for referring a friend?

Accepted Answer

Yes! If you successfully refer a friend who joins on an annual membership, you’ll receive one complimentary month. If they join on a Direct Debit membership, you’ll receive two complimentary weeks.

Question 36

Is there a limit to how many friends I can refer?

Accepted Answer

There’s no limit to the number of friends you can refer through our referral programme. Once a friend successfully joins, our Membership Department will contact you to let you know which referral reward you’ll receive.

Question 37

What can I do with the Body Works West app?

Accepted Answer

The Body Works West app allows you to access the class timetable for the entire month, book into classes and cancel bookings, keep track of your guest passes, manage any class packs you’ve purchased and sign your guests up for classes.

Question 38

Is the app free to download?

Accepted Answer

Yes, the app is free to download from the App Store or Google Play. When we set you up as a member, you will receive a welcome email with instructions on how to access your account.

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