When you access and use the Digital Properties, we may directly or indirectly collect information that identifies or relates to you, which includes, without limitation:
Information on how to contact you, such as your name, e-mail address, phone number, address, which you may provide to us when, for example, you inquire about our company, membership, or your account, or when you subscribe to receive one of our mailing lists. This may also include certain demographic information such as date of birth, age and gender.
Information provided when you join BWW and if you set up an account on the Digital Properties, such as your email address, username, password, and other contact information provided, as well as information you provide in connection with your Digital Properties account. If you are a BWW member, we may also collect your membership number, profile picture as well as information about how you use and interact with BWW and the Digital Properties, such as when you visit BWW, book a class or add it to your schedule or purchase personal training sessions.
Information related to your purchase of goods and services through the Digital Properties, such as your credit/debit card information, billing address, the goods and services purchased, and other related transaction information.
Information about your Internet connection, browser, or computer/device, IP address or device ID, and information on how you use and interact with the Digital Properties, such as pages or features you access.
If you link your social media profiles and accounts to the Digital Properties, or otherwise interact with the Digital Properties through social media networks (e.g., by clicking a Facebook “like” button), information may be made available to, and collected by, the Digital Properties and BWW through those social media profiles and accounts. In addition, if you elect to connect any third-party fitness devices or third-party applications (collectively “Third Party Apps”) to the Digital Properties in order to utilise certain features and functionalities, we may collect information about you from such Third Party Apps.
We use the personal information collected to provide you with the services and products, and to satisfy our other business purposes and needs. This may include, without limitation, using that information in connection with:
Providing you with the goods, services or information you have requested, and to respond to inquiries, requests and comments from you.
Communicating special offers, promotions and information about our company and service offerings to you via email or to your postal address, if you have provided one. We may also send you newsletters and information about products, services and promotions of our business partners and affiliates. If you do not wish to receive these promotional emails, you can opt out of future promotional mailings by clicking on the unsubscribe link located on the bottom of the relevant promotional email.
Although we strive to update our email list as frequently as possible, you might receive another promotional email before we are able to remove you from our lists. If you are a member, please note that even if you opt-out of receiving promotional emails, you will continue to receive Membership Communications, such notices regarding billing or club operations (e.g., change in open hours), as described below.
The Digital Properties may allow you to elect to communicate with BWW by using text message. By electing to receive text messages, you are expressly consenting to receiving text messages made using an automatic telephone dialling system from BWW or its service providers, and you also understand and agree that data rates and charges may apply and that you are solely responsible for all associated costs assessed by your telecommunication carrier or provider. Providing this consent is not a condition of becoming a member of BWW or receiving any goods or services from BWW.
You may opt out from receiving text message at any time by either replying STOP or END to a text you have from BWW or by texting STOP to 61211 at any time. Please note that you may receive a confirmation text acknowledging you have unsubscribed. Please allow 5 business days to process your request.
Providing members with administrative communications, announcements and information about your membership such as information regarding club hours or payment/renewal reminders. BWW may use any contact information held on file (including email, address, telephone) to communicate with a member in relation to day-to-day administrative activities, such as freeze requests, online purchases and important service alerts.
We employ other companies and individuals to perform functions on our behalf. Examples include creating and maintaining our Digital Properties, sending postal mail and e-mail, managing and updating customer lists, providing marketing assistance and providing customer service. They have access to your personal information in order to perform their functions, but may not use it for other purposes.
We may share information with social networks when you interact with the Digital Properties (e.g., a clicking a Facebook “like” button) or connect your social media accounts to the Digital Properties.
In the event of a reorganization, merger or sale of BWW, we may transfer any and all personal information we have collected to the relevant third party.
You can adjust how your Internet browser (like Chrome or Safari) responds to cookies (e.g., to warn you every time a cookie is sent, or to turn off all cookies). See your browser’s Help menu for these instructions. By disabling your cookies, please understand you will not have access to some of the features that enhance your user experience on the Digital Properties.
BWW does not allow third parties to collect personally identifiable information about your online activities over time and across different websites when that individual uses the Digital Properties and therefore does not respond to web browser “do not track” signals.
BWW offers membership to individuals who are at least 18 years of age. However, teenagers that are at least 16 years of age may also join with the written consent of a parent. Similarly, the Digital Properties are intended for use by adults, and you must be at least 18 years of age or, for teenagers ages 16 to 18, have parental consent, to provide personally identifying information to us. The Digital Properties are not intended for children under the age of 13, and we do not knowingly collect or store any personal information from children under the age of 13.
While the Digital Properties may contain links to other sites, products or services, please note that when you click on one of these links, you are ‘clicking’ away from the Digital Properties and accessing a third party’s website, app or other digital property. In addition, certain features of the Digital Properties may enable you to connect the Digital Properties to, or otherwise share your information with, Third Party Apps.
Please understand that these third parties may collect information about you which will be used under their privacy policies. We encourage you to read the privacy polices of these third parties, as their practices may differ from ours. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE COLLECTION OR USE OF YOUR INFORMATION FROM ANY SUCH THIRD PARTIES.
Your feedback is always welcome and appreciated.